Shipping Policy

Effective Date: 18 December, 2024

Thank you for shopping with BlissfulBula Trading Co. We are committed to delivering your premium kava products quickly, safely, and reliably. Below are the details of our shipping process, timeframes, and policies.

1. Shipping Within Australia

We are pleased to offer free standard shipping Australia-wide on all orders.

  • Processing Time: Orders are processed within 1-2 business days after payment is received.
  • Delivery Time: Standard shipping generally takes 2-7 business days, depending on your location.
  • Courier Partners: We use trusted delivery partners such as Australia Post to ensure your order arrives on time and in perfect condition.

2. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery. If you do not receive tracking details, please contact us via the form on our Contact Us page.

3. Delivery Delays

While we aim to meet our delivery timeframes, delays may occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • High demand periods (e.g., holidays and promotional events)
  • Shipping carrier delays

If your order is significantly delayed, please contact us, and we’ll assist in resolving the issue.

4. Shipping Locations

Currently, we ship exclusively within Australia. We do not offer international shipping at this time.

5. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details at checkout. If you realize you have entered incorrect shipping information, please contact us immediately via our Contact Us page or call us at 0447 744 713.

Once your order has shipped, we cannot guarantee changes to the delivery address.

6. Damaged or Lost Packages

We take great care to ensure your kava products arrive in perfect condition. However, if your order arrives damaged or is lost during transit:

  • Damaged Goods: Please contact us within 48 hours of receiving the package with photos of the damage. We will replace the product or issue a refund.
  • Lost Packages: If your tracking information shows no delivery, contact us so we can assist with a resolution.

7. Contact Us

If you have any questions about our Shipping Policy or need help with your order, please contact us:

BlissfulBula Trading Co.
Phone: 0447 744 713
Email: Submit email inquiries via our Contact Us page.

We appreciate your support and understanding and look forward to delivering your premium BlissfulBula kava experience!