Refund Policy

Effective Date: 18 December, 2024

At BlissfulBula Trading Co., we stand by the quality of our products and aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help.

1. Returns

We accept returns for eligible products under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • You must request a return within 14 days of receiving the product.
  • To initiate a return, please contact us via the form on our Contact Us page or call us at 0447 744 713.

Once your return is approved, we will provide instructions for sending the product back to us.

2. Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed to your original payment method within 5-10 business days.
  • Shipping fees are non-refundable.

If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Please contact us within 48 hours of receiving the order.
  • Provide photos of the damaged or defective product to help us assess the issue.

We will replace the product or issue a refund, depending on your preference.

4. Non-Refundable Items

Certain items are not eligible for returns or refunds:

  • Products that have been used, opened, or not in their original condition.
  • Sale items or discounted products (unless defective or damaged).
  • Gift cards or promotional vouchers.

5. Shipping for Returns

  • You are responsible for the shipping costs associated with returning your product unless the item is damaged, defective, or incorrect.
  • Please use a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

BlissfulBula Trading Co.
Phone: 0447 744 713
Email: Submit inquiries via our Contact Us page.

We appreciate your understanding and support as we strive to provide you with the highest quality kava products.